Refund Policy

At Pigmishop.com, we prioritize customer satisfaction and aim to provide a hassle-free shopping experience. Below is our refund policy to guide you through the process:

1. Eligibility for Refund

You may request a refund under the following conditions:

  • The product is damaged, defective, or incorrect upon delivery.
  • The product does not match the description provided on our website.
  • The refund request is submitted within 7 days of receiving the product.

2. Non-Refundable Items

We cannot process refunds for the following:

  • Products that have been used, washed, or damaged after delivery.
  • Customized or personalized items.
  • Items purchased during clearance sales or promotions (unless defective).

3. Refund Process

To request a refund, follow these steps:

  1. Contact us via email at hasibbhuiyan112233@gmail.com or call us at 01778705860 within the eligible timeframe.
  2. Provide proof of purchase (order number and receipt) and evidence of the issue (photos of the product).
  3. Our team will review your request and respond within 3 business days.

4. Refund Options

If your refund request is approved, you can choose from the following options:

  • Replacement: Exchange the item for the same or similar product.
  • Store Credit: Receive a credit to use for future purchases.
  • Monetary Refund: Refund to your original payment method.

5. Refund Timeline

  • Refunds will be processed within 7-10 business days after approval.
  • The exact time for the funds to appear in your account depends on your payment provider.

6. Shipping Costs

  • If the issue is due to our error (damaged, defective, or incorrect product), we will bear the return shipping costs.
  • For all other cases, the customer is responsible for return shipping fees.

7. Contact Us

For assistance with refunds, feel free to contact us:

We are committed to resolving your issues promptly and ensuring your satisfaction with Pigmishop.com. Thank you for shopping with us!